If you’re an auto enthusiast your Whatsapp must have been flooded with the news of a Maruti Suzuki workshop getting only a wash and nothing else, when sent for its free service. Team BHP user ROG_AK recently gave his Baleno RS to Mandovi Motors for its second free service. In the evening, ROG_AK got the vehicle dropped off at his address. Luckily for ROG_AK (or unluckily for Mandovi), he had a dashcam installed on his vehicle. On inspecting the footage captured by the dashcam, he was shocked to find that nothing had been done to his car apart from a regular wash. The user has uploaded the video on YouTube which has garnered almost 2 lakhs views since. He has also shared a detailed account of the turn of events in the video.
Here is what ROG_AK had to share about the incident,
After watching the video I went back the next day and confronted the service manager (the person you see talking on the phone in the beginning of the video) and showed him the video. He reacted in a very sympathetic way and told me that these kind of things don’t usually happen and it is their responsibility to check everything etc etc and he will take action on the people concerned. I told him that I am sure you guys do this for all first and second service vehicles because nothing really happens in those services anyway and the customer would not know. The attitude of the manager was very humble and understanding (might have been an act). I told him that I was taking the car for a long trip next week and what if something had happened and if that something could have been found and fixed at the service. He apologized repeatedly after which he conducted the service and did what they were supposed to do in the first place.
This is quite a common occurrence across multiple authorized service stations pan India & this is also not the first time that such an incident has happened. However, with substantial evidence this proves that fleecing happens at many levels in authorized workshops. As a car / bike owner, you would not want to see such treatment being meted out to your vehicle. This is where multi-brand garages & FNGs (friendly neighbourhood garages) come into play. When you service your vehicle at a multi-brand garage, they try to give out the best customer experience and pay more attention to your vehicle.
This is predominantly due to the comparatively lower volume of customers that they tend to. There is a stark contrast to authorized garages which are flooded with vehicles at any point in time.
As a vehicle owner, you would seek some reference when you visit a multi-brand garage, some sort of assurance or account of others’ experience. GoBumpr is the right place to search, if you are looking for quality service. With a wide network of multi-brand garages in Chennai, Bangalore & Hyderabad, you can rest assured that you will be connected with a top-notch garage in your vicinity. With advantages like real-time tracking, live photo updates & digitized workshop management, you can service your vehicle with complete peace of mind! To learn more about how we can help you out, reach out to us at 9003251754. Alternatively, you can shoot out an email to email@example.com. Happy motoring!